Frequently Asked Questions
Frequently Asked Questions (FAQ)
Welcome to the That Music Vibe FAQ page! Here, we’ve answered some of the most common questions to help make your shopping experience as smooth as possible.
Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options offered at checkout.
Q: Can I change or cancel my order?
A: If you need to make changes or cancel your order, please contact us immediately at contact@thatmusicvibe.com. Once your order is processed or shipped, changes may no longer be possible.
Shipping
Q: How long does shipping take?
A:
- Standard Shipping: 5-10 business days after processing.
- Expedited Shipping: 3-5 business days after processing.
International shipping times vary by destination.
Q: Do you ship internationally?
A: Yes, we ship to select countries. Shipping rates and delivery times are calculated at checkout. Please note that customs fees or import taxes may apply for international orders.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information. Visit our How to Track My Order page for detailed instructions.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns for unworn, unwashed, and undamaged items with original tags intact within 30 days of delivery. For details, visit our Exchanges & Refunds page.
Q: How do I request an exchange or refund?
A: Simply email us at contact@thatmusicvibe.com with your order number and details, and we’ll guide you through the process.
Product Information
Q: How do I know what size to order?
A: Check out our Size Guide for detailed measurements and tips to find the perfect fit.
Q: What material are the t-shirts made of?
A: Our t-shirts are made from high-quality, soft, breathable cotton or cotton-blend fabrics for all-day comfort.
Q: Are your t-shirts pre-shrunk?
A: Yes, our t-shirts are pre-shrunk, but a small amount of shrinkage may occur after washing.
Customer Support
Q: How can I contact customer support?
A: You can reach us at contact@thatmusicvibe.com. We aim to respond to all inquiries within 24-48 business hours.
Q: What if my order arrives damaged or incorrect?
A: Please email us at contact@thatmusicvibe.com with your order number and photos of the issue within 7 days of delivery. We’ll make it right by offering a replacement or refund.
Still have questions?
If you didn’t find the answer you were looking for, don’t hesitate to email us at contact@thatmusicvibe.com. Our team is here to help!